Prima Business Clinic presents
The Capacity Lab™Business Operations Intensive
One day can change how you run your business.
Join us in Orlando for an immersive implementation experience designed to help service-based business owners build the operational foundation required for sustainable growth.
- Date
- October 11, 2026
- Location
- Orlando, Florida
- Seating
- Limited
Why The Capacity Lab Exists
Most businesses don't struggle because of a lack of ambition.They struggle because growth outpaces their operations.
The Capacity Lab was created to help business owners step away from the daily chaos and intentionally build the systems, structure, and leadership practices that create sustainable businesses.
This is not another workshop filled with motivation. It is a hands-on implementation experience where you'll work on your business, make real decisions, and leave with a practical operating framework you can continue building long after the event.
The outcome
What you'll leave with
Business Capacity Assessment
A clear read on where your operations can and cannot carry more weight.
Business Blueprint Binder
A personalized operating manual you build throughout the day.
90-Day Implementation Roadmap
Sequenced next steps so momentum continues after the room clears.
Operational Priorities
The short list of decisions that actually move your business forward.
CEO Weekly Planning System
A repeatable weekly rhythm for leading instead of reacting.
Workflow Mapping
Your core service delivery mapped end to end, gaps included.
SOP Planning Framework
A practical structure for documenting the work your team repeats.
Leadership Development
How to delegate, set standards, and hold the line without micromanaging.
Implementation Dashboard
A simple way to track progress against the roadmap you build.
Executive Networking
Curated conversations with owners operating at your level.
Professional Resources
Templates, planning tools, and guides you keep and reuse.
Action Plan
You leave with decisions made, not notes to revisit someday.
The day
Inside the experience
01
Executive Check-In
Arrive, settle in, and set your intention for the day.
02
Capacity Assessment
Establish an honest baseline of your current operating reality.
03
Operational Diagnostics
Identify where growth is outpacing your structure.
04
Interactive Implementation Sessions
Guided working blocks — you build, not just listen.
05
Executive Lunch Prepared by Chef Cam
A chef-prepared meal with guided networking conversations.
06
Leadership Discussions
Delegation, standards, and leading a team through growth.
07
Business Blueprint Workshop
Assemble your personalized operating manual section by section.
08
90-Day Planning
Translate the day into a sequenced, realistic plan.
09
Graduation & Professional Photos
Close the day and capture professional images for your brand.
Featured
The Business Blueprint Binder
Every attendee receives a personalized Business Blueprint Binder designed specifically for their business.
Throughout the day you'll build your own operational manual complete with planning tools, workflow templates, leadership resources, implementation guides, and a roadmap you can continue using long after the event.
Inside the room
Real founders. Real frameworks. Real implementation.
Lunch is part of the experience
Enjoy a chef-prepared executive lunch by Chef Cam while participating in guided networking conversations with fellow business owners.
Each table includes curated discussion prompts designed to spark meaningful conversations around leadership, operations, delegation, growth, and business strategy.
Is this for you?
Perfect for
- Cleaning Companies
- Service Businesses
- Consultants
- Agencies
- Childcare Centers
- Home Service Businesses
- Nonprofits
- Entrepreneurs ready to scale
Not ideal for
- Business owners looking for motivation only
- Those unwilling to implement
- Businesses not yet operating
- Anyone expecting passive learning
Meet your instructor
Michelle Welch
- Founder of Prima Business Clinic
- Fractional COO
- Operations Strategist
- Business Systems Consultant
Michelle helps service-based business owners improve the way their companies actually run — operations, systems, leadership, and workflows — so growth stops depending on the owner working more hours.
Her work spans cleaning and home service companies, childcare centers, agencies, and nonprofits, translating operational strategy into structures teams can sustain. The Capacity Lab is where that work happens in one room, in one day.
Event details
- Date
- October 11, 2026
- Location
- Orlando, Florida
- Duration
- Executive One-Day Intensive
- Lunch Included
- Yes
- Workbook Included
- Yes
- Business Blueprint Binder
- Included
- Digital Resources
- Included
- Limited Seating
- Yes
Priority waitlist
Be first when tickets go live
Join the priority waitlist to receive first access before public registration opens.
- First access to tickets
- Early pricing opportunities
- Event updates
- Exclusive Capacity Lab resources before the event
Frequently asked questions
Ready to build the business behind your vision?
Secure your seat at The Capacity Lab. Spots are limited and waitlist members get first access.